Do you do refunds, take returns and exchanges?
We Sure Do! Please read our returns policy below!
ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. PLEASE CONTACT US ON SUPPORT@BEUWO.COM OR ON OUR FACEBOOK MASSENGER
Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.
If you need to return, exchange or refund your order, please read the following instructions carefully:
EXCHANGE YOUR ORDER:
- A change in size
It happens that you make a mistake. We are all human right? Please contact us on firstname.lastname@example.org. We will help you with size exchange.
- You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to email@example.com and one of team will follow it up for you.
- You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (firstname.lastname@example.org) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
If you meet the above criteria please shoot us an email to email@example.com.
Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF:
- You want a refund/return because you “changed your mind”. We print on demand and therefor we cannot accept returns with that inquiry.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them (if there are any)
- The item(s) were a Final Sale item
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address,cleared by customs, delayed by a natural disaster)
Any further questions about our return and refund policy?
Please send us an email at firstname.lastname@example.org and we will help you out to the best of our abilities!